Email Gateway > How the Email Gateway works

How the Email Gateway works

Sending Faxes

The Email Gateway converts email messages into a fax format before submitting them to the Zetafax Server's main queue. The body text of the email message is converted and sent as coversheet text in the fax message.

Attachment files

Any file attachments sent through the Email Gateway, such as word processor or spreadsheet documents, are converted by the Email Gateway to fax format. Files from the following application programs, generally the English language version only, are currently supported:

•Microsoft Word 2002, 2003, 2007 and 2010

•Microsoft Excel spreadsheets 2002, 2003, 2007 and 2010

•Microsoft Excel charts 97, Microsoft PowerPoint 2002, 2003, 2007 and 2010

•Corel WordPerfect 6.0, 6.1, 2002

•Microsoft WordPad

•Adobe Acrobat 3.0 - 11.0

If the Document Conversion add-on is installed then the Email Gateway can handle over 225 different file formats.

Notification

When you send a fax via a manual fax machine or fax software from a PC, you are instantly notified whether the fax was transmitted successfully or not. Similarly, when you send a fax through the email gateway, it will return via email confirmation of successful transmission. If required, on successful transmission, the gateway can also forward a copy of the faxed document as it was sent. If the transmission failed, an explanation of why is included in the returned email message.

Receiving Faxes

The Email Gateway can be configured so that received faxes are forwarded to a user's email Inbox. The fax is delivered as a message with a graphics attachment. The Exchange Connector comes with special Outlook forms that allow received faxes to be viewed.